Togo: Ingrid Awadé is making her mark at the helm of a CNSS undergoing major changes
On the instruction of the President of the Council, Faure Gnassingbé, the modernization of public institutions of Togo has been established as a strategic priority. At the head of the National Social Security Fund (CNSS), Mrs. Ingrid Awadé embodies this dynamic of transformation. Thanks to an innovative vision and rigorous management, she has led the institution into a new era marked by efficiency, accessibility, and quality of service provided to contributors.
Long confronted with administrative red tape and lengthy processing times, the CNSS has undertaken a profound organizational transformation.
Under the leadership of Mrs. Ingrid Awadé, several structural reforms have been implemented to improve governance, optimize internal procedures, and strengthen the confidence of workers and employers in the institution.
Digitalization is one of the major drivers of this transformation. The introduction of modern digital services now allows affiliates to carry out many procedures remotely, track their files in real time, and access their benefits more easily.
This innovation has significantly improved the user experience while enhancing the CNSS’s operational performance.
Beyond technological advances, the CNSS has established itself as a key player in social inclusion in Togo.
The gradual expansion of social coverage to new categories of workers illustrates this ambition.
Under the leadership of Mrs. Ingrid Awadé, the institution has become a model of public service modernization, actively contributing to the well-being of the population and the development of the country.
Kodjovi Makafui
