Togo: Ingrid Awadé’s reform work at the CNSS – a leading figure in social modernisation
At the heart of Togo’s major economic and social transformations, the National Social Security Fund (CNSS) embodies the face of a modern, efficient, and human-centered administration. Under the visionary leadership of Ingrid Awadé, the institution has undergone a true strategic metamorphosis. Through her acute sense of public management and unwavering dedication, the Director General has elevated the CNSS to the rank of a model of institutional excellence, serving the population exclusively.
Thanks to the determination of the woman nicknamed the “Iron Lady,” the digitalization of services has become a tangible and life-changing reality for thousands of users.
As early as 2017, her pioneering approach enabled the introduction of Electronic Document Management (EDM), tele-declaration modules, and tele-payment mechanisms.
These innovations have significantly simplified administrative procedures, reduced processing times, and established exemplary transparency.
Under her enlightened leadership, the CNSS has seamlessly interconnected with the banking sector and mobile transfer networks.
This technological integration now ensures highly secure contribution collection and accelerated benefit payments.
The introduction of biometric systems reflects her constant commitment to absolute rigor in managing retirees’ entitlements.
More recently, the digital integration of Universal Health Insurance (AMU) procedures, through the dematerialization of prior authorizations and chronic disease files, demonstrates her ability to anticipate citizens’ healthcare needs.
Ingrid Awadé’s action is distinguished by a deep commitment to social justice and inclusion.
The government’s trust in entrusting the CNSS with the management of the AMU for the private sector and the informal economy is a testament to the success of her managerial model.
This major advance makes it possible to cover the risks of illness, maternity, and workplace accidents for large segments of the nation that were previously without formal protection.
This attention to collective well-being extends with particular care to dependents, including widows, orphans, and dependent parents.
Committed to building a listening institution, Ingrid Awadé established the “Friday at Social Security” program, a privileged space for consultation and ongoing dialogue with social partners.
Finally, her decisive contribution to the realization of large-scale projects illustrates her ambition to offer the Togolese people world-class health infrastructure.
Through her dynamism, rigor, and loyalty to the vision of national emergence championed by the highest state authorities, she is indelibly inscribing her action among the great successes of social security in Togo.
Her track record consolidates the viability of the national system and offers a secure future to all workers.
Sam KWASSI
